FAQ
Last updated: January 3, 2025
Whether you’re new to Golden Owl Skin or just need a quick answer, we’ve got you covered. Here’s everything you need to know about ordering, shipping, and our self-care products.
Ordering
Q: Can I cancel or change my order after placing it?
A: We begin processing orders quickly to ensure fast delivery, so we can’t guarantee changes or cancellations once your order is placed. If you made a mistake, reach out ASAP at contact@goldenowlskin.com, and we’ll do our best to help.
Q: Do you offer gift cards?
A: Yes! Our digital gift cards are the perfect way to treat someone to luxurious self-care. You’ll find them under our “Shop” menu.
Shipping
Q: Where do you ship?
A: We currently ship within the U.S. only. Shipping options and pricing are shown at checkout based on your location.
Q: How long will my order take to arrive?
A: U.S. orders typically arrive within 3–7 business days.
Q: How can I track my order?
A: Once your order ships, you’ll receive a tracking link via email. If you don’t see it, check your spam folder or contact us.
Returns & Refunds
Q: Can I return a product if I change my mind?
A: For hygiene and safety, all sales are final. We do not accept returns on personal care or feminine wellness items.
Q: What if my product arrives damaged or incorrect?
A: We’ll fix it! Contact us within 3 days of delivery at contact@goldenowlskin.com with your order number and a photo of the issue.
Q: How long do refunds take?
A: Approved refunds are issued to your original payment method within 5–10 business days.
Product Questions
Q: Are your products safe for sensitive skin?
A: Yes! Our formulas are designed with gentle, skin-loving ingredients. If you have specific concerns or allergies, we always recommend doing a patch test or consulting your dermatologist.
Q: Are your products vegan and cruelty-free?
A: Absolutely. Golden Owl Skin is proudly cruelty-free and committed to vegan-friendly formulations wherever possible.
Q: How should I store my products?
A: Keep them in a cool, dry place away from direct sunlight. Make sure lids are tightly sealed to keep everything fresh.
Still need help?
We’re always here for you. Contact our support team at contact@goldenowlskin.com and we’ll get back to you within 1–2 business days.