Refund policy

Last updated: April 14, 2025

At Golden Owl Skin, we’re committed to delivering your self-care essentials with care, speed, and transparency. Please review the following policies regarding returns and refunds.

RETURNS & REFUND POLICY

Due to the personal nature of our body and feminine care products, all sales are final. We do this to ensure the highest hygiene standards for every customer.

However, we’re committed to your satisfaction and will absolutely make things right if your order arrives damaged, defective, or incorrect.

Damaged, Defective, or Incorrect Items

Please contact us within 3 days of delivery if:

  • Your item arrived broken or leaking

  • You received the wrong product

  • Something is missing from your order

To request a replacement or refund, email us at contact@goldenowlskin.com with:

  • Your order number

  • Clear photos of the item(s) and packaging

  • A short explanation of the issue

Refunds

If your request is approved, we’ll issue a refund to your original payment method. Refunds typically take 5–10 business days to appear depending on your bank or provider.

Replacements will be shipped at no additional charge.

Items Not Eligible for Return or Refund

  • Opened or used products

  • Items purchased on sale or with a discount code

  • Gift cards

  • Unauthorized returns or claims submitted beyond 3 days of delivery

Questions or Concerns?

We’re here to support your skin, confidence, and your experience with us.

Golden Owl Skin
Email: contact@goldenowlskin.com
Website: https://www.goldenowlskin.com